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Shipping & Returns

SHIPPING:

The cost of shipping might be different based on size and quantity of your order and you will be notified before your order is shipped. 

All orders are shipped via Canada Post. Approximate Shipping times is 4-10 Business days within Canada. Shipping time for US orders will vary depending on the product and the time it takes for the order to clear customs.

 

RETURNS:

All products accepted for return must be UNUSED and in ORIGINAL PACKAGING and in RESALABLE CONDTION (ex. Original packaging must not be torn or marked up)

Products must be returned within 14 days of the product received. 

Products must be returned pre-paid to Laurel Prescriptions or it will be refused.

A 15% Re-stocking charge will be applied on all acceptable returned items. 

A 50% Non-refundable deposit will be charged on all Special Order Items.

 

EXCEPTIONS ON RETURNABLE ITEMS:

Due to safety and health regulations some products are NON-RETURNABLE:

Any items that are:

-Sterile, such as clothes or garments worn against the body,

-Medical devices and equipment (all products that touch the body/skin).

-All Bathroom Items

-Incontinence products

-Any Creams or Ointments that do not have a seal